At Mye Thyme Catering, we are committed to your complete satisfaction. Due to the perishable nature of our products and the custom nature of our services, we operate under the following policy.

Perishable Goods & Custom Orders
All our food products are made-to-order and perishable. Therefore, we do not accept returns or offer refunds for food items that have been prepared and delivered as specified in your order.

Our Commitment to Quality
Our priority is to ensure every order meets our high standards of quality and accuracy. If you are dissatisfied with your order for any reason, please contact us immediately at the phone number or email below. We must be notified within 2 hours of delivery or pick-up of your event date to address any concerns.

Order Cancellations & Adjustments

  • Event Cancellations: Cancellations made more than 14 days before the event date will receive a full refund. Cancellations made within 7-14 days of the event will receive a 50% refund. Cancellations made less than 7 days before the event are non-refundable due to product procurement and scheduling.

  • Guest Count Adjustments: You may adjust your final guest count up to 7 days before your event. Reductions within 7 days may not be eligible for a price adjustment.

How to Reach Us
Your feedback is essential. If an issue arises, we will work diligently to find a fair and reasonable solution.

Mye Thyme Catering

35 Leonard St

Jersey City, NJ 07307

Phone: +1 917-687-0144